Plantronics - EncorePro HW540 Convertible Headet - Wired Convertible (3 wearing styles) Headset with Boom Mic - Connect to your PC and/or Deskphone, One Size, Black

I am working from home 8 hours a day taking calls for my employer, a top consumer technology manufacturer. I tried this headset after using three other options. This is by far the best. The three ways of wearing the speaker/mic are all comfortable, and I switch them every few days to vary my experience. Each holder can be adjusted for wear on either the right or the left ear. Customers with whom I’m speaking often comment on the clarity of my voice, and my coworkers have commented on that as well when I participate in webex meetings. I purchased a quick connect cable to adapt this to a 3.5mm headphone jack on my workstation. The noise cancellation works very well... I use an air filter in my workspace, and my customers don’t hear anything but my voice. This is an excellent product.

Very light weight, works well, no complaints.

I've always held Plantronics in high regard for their excellent design and sound quality. This model does not disappoint. I was a little surprised that the boom microphone was not flexible, however, that apparently doesn't matter. People on the other end can clearly hear my mumbling (which is probably bad) and don't hear me moving the boom up and down. The middle control panel is quite useful to be able to end the call, change volume, and mute myself. I do enjoy the mute button far away from the call disconnect button as well.Only issue, and a minor one, is that the cord is a little bit too short for me. I prefer to pace when talking, and the cord is just a shy too short to be able to stand and talk at the same time.

It does not have a phone jack. Now, their misleading statement "Connects To: Desk phones and/or computer with separately purchased accessory" is to be taken literally; silly me, I read it as "Connects to desk phones" [because it's a headset for phones! They all have phone jacks!] and that the second part "and/or computer with separately purchased accessory" meant that to connect to a computer, an accessory was needed. Nope, they mean, 'start with this crappy device, and then buy others! just to make it do what it should have done initially!' This is an attempt at a hustle.I've worked in call centers and other customer service jobs for many years, and had a range ofgood <---> bad headsets, and this one is actually the worst I've ever tried. The short answer is, if you're reading this, you have been warned: This is not the headset you want to buy; you'll end up returning it.Thank goodness Amazon allows for easy returns, so Plantronics will not be getting to keep my money for tricking me into buying a crappy product. Shame on you, Plantronics. Just be honest in your description. Declare the length, or lack thereof, the cord. It has a very short cord! You will have to be very close to the phone to even use it, and 2/3 ways to wear it will not stay on - the only one that does is the classic uncomfortable one.The earpiece is tiny. The ear-only attachment will not stay on. The 'comfortable' neck attachment will not stay on. The classic headpiece will stay on but it is as crappy as cheap headsets. The cord is terribly, awfully, short. This is an abject failure. I couldn't me more disappointed. Even if the box had been empty; that would have been better. Maybe two small paper or plastic cups with a kite string connecting them; you know, that phone game we played as kids? Holding my hand up to my ear with pinky for mic and thumb for speaker is a better headset. I really could go on and on, and I've gone on and on because sadly, I ignored other negative reviews because I wanted the good ones to be true. I've been reminded why reviews on Amazon are so important, because we can help one another avoid bad purchases, and promote actual good products when appropriate.I really hope Plantronics reads this, and they start firing people in their design and marketing teams.Your name is besmirched. For shame, for shame...

This headset is ultra light weight. I was concerned it might hurt my ear over long uses. I'm on the phone 4 to 6 hours a day, sometimes in 3 hour segments. It has not caused any pain as some of my headphones and other headsets I have worn do.It stays put on my ear, even when not using the shirt clip on the cord, unless I move out of range of the cable. It has excellent audible quality, and I'm told it has excellent mic quality. If you fumble with it it will make some scratching noise, but any will do that. It also has adapters so it can be worn behind the neck (over both ears), and over the head.Very pleased with this purchase.

I am not a fan of how it fits on my head and around my ear. I also at times I am told it sounds like I am in a tunel. I move closer to the phon and all is good. I know it is not my phone, must be cord. The sound cancelling works well, but still picks up my small office fan a bit. Only those with great hearing hear it. My biggest issue is the fit and not as ajustable as my last set they do not sell and cannot find an ear piece to fit it.

Light as a feather, and the quality rivals the best of the Plantronics line of headsets (Plantronics sets the standard by which all others are measured - I started using Plantronics in 1982! and they have always had superior quality for call center headsets). I tried all three wearing styles and initially I am going to use the behind the head option. However I like the easy off and on of the over the ear style. I'll come back and update this review after a few weeks of use. Oh... the over the head option is great too. Maybe too many choices, but it is great to find them all in one product. This also gives you the freedom to buy a replacement head/neck/ear piece if it gets worn out which is much cheaper than buying a brand new headset. I love it and recommend it to anyone that is looking for a comfortable headset with Great quality. Remember you need to buy a separate cable for the phone or phone system you are connecting to. I bought one to work with my iPhone.(yes I use my iPhone in a call center setup!)